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Frequently Asked Questions

You could enroll the plan online and receive the policy certificate and ID card immediately by email.
International students who:
  • have valid F1 and I-20.
  • an associate, bachelor, master or Ph.D. or formal university ESL program, and over 17 years old.
  • are currently registered with no less than 6 credit hours* are eligible and qualified to enroll.
Deductible: Deductible is the amount you must pay for covered healthcare services before your insurance plan starts to pay.
Copayment: Copay is a fixed amount you pay for a covered healthcare service, usually when you receive the service.
Coinsurance: Coinsurance is the percentage of costs you pay for covered healthcare services received from providers outside the plan’s network.
Yes, you can cancel your Policy and obtain a refund of your Premium if your waiver is not approved by your educational institution: (i) because your Policy benefits do not meet the educational institution’s minimum insurance requirements; and (ii) your waiver was submitted within the time period required by the educational institution. You must provide written notification to WellAway of your refund request within 15 days of receipt of your waiver denial along with written proof that your educational institution has denied your waiver and which states the reason for the denial. Note: You will not be eligible for a refund if there are any claims on file during your Policy Period.
Seniors will get a refund for the months after graduation when providing a graduation certificate.
Usually, you will just need to submit the insurance ID card to School by student portal or email.
If your school require forms to be fulfilled by insurance company, please email the form to info@goglobalsafe.com. Our team will get it back to you in 1-3 business days.
It’s quick and easy to set up your account online. Simply visit the Teladoc® website, click “Set up account”, and then follow the detailed instructions.
Check here to understand your Zone 1 wellaway ID card
For student elite and USC elite plans only:
Dental: Preventive dental services for children under 19 (includes oral exams, cleaning and fluoride treatment every 6 months, sealants every 36 months, space maintainers, and x-rays every 6 months) Vision: Eye exams and eye glasses for children under 19 (includes one eye exam and one pair of glasses every benefit period)
For Royal plans:
Royal plans cover emergency dental trearment as follow, Royal plus plan pays 100% of allowable charges maximum benefit $250 per tooth up tp $1000 Royal plus plan pays 80% of allowable charges maximum benefit $250 per tooth up tp $1000

The following immunizations and vaccines are covered: Diphtheria, Hepatitis A, Hepatitis B, Herpes Zoster, Human Papillomavirus (HPV), Influenza (flu shot), Measles, Meningococcal, Mumps, Pertussis, Pneumococcal, Rubella, Tetanus, Varicella (Chickenpox), COVID-19, and any other immunization that is required by the educational institution.

Immunizations and vaccinations must be obtained at the Student Health Center or at an EHIM In-Network pharmacy.

Tuberculosis testing will be covered as required by your educational institution which includes, but is not limited to, Tuberculosis skin test (PPD or TST), Tuberculosis blood test (T-spot or QuantiFERON-Gold). We will also cover a chest x-ray if your educational institution requires it. This benefit is provided for the Policyholder only and must be performed in an independent free-standing laboratory or at the Student Health Center.

All student plans are using UHC PPO network, you could easily find doctors near you. Click here to search.
Also, check this Member welcome guide from UHC to learn more about your benefits.
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